This course gives front of house staff a clear, practical understanding of spiking, how it happens and how to respond safely and confidently when concerns arise. Front of house teams are often the first people guests interact with, and they play a vital role in spotting unusual behaviour, changes in someone’s condition or risks developing in real time. The course supports front of house staff to recognise risks, notice early warning signs and respond in a calm, professional way.
Across the programme, learners explore what spiking looks like in real environments, the laws surrounding it and the responsibilities organisations have to safeguard people. They’ll learn how to prevent incidents, how to identify when something is wrong and what to do if someone is at risk or has already been targeted. By the end, FOH learners will feel more confident, more aware and better prepared to protect individuals in their care.
What the course covers
• What spiking is and how it happens
• Common methods and legal consequences
• How to identify risks and early warning signs at entrances, bars and queues
• Safeguarding best practice and prevention within FOH responsibilities
• Recognising concerning behaviours around customers and social spaces
• Supporting a person who may have been spiked
• How and when to escalate, report and record incidents
Course Disclaimer:
This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.
