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Training for BSL Interpreters, Translators and Communication Professionals

Refine your practice, elevate your performance and deliver exceptional access with quality CPD certified training

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BSL classes for communication professionals
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As an award-winning provider of specialist communication training, we support interpreters, notetakers, lipspeakers and allied professionals to deliver exceptional accessibility across theatre, festivals, comedy, conferences, workplaces and community settings.

Whether you are refreshing your skills, expanding your professional repertoire or specialising in performance interpreting, our courses provide depth, confidence and practical learning you can apply immediately.

All courses are CPD approved and recognised by the NRCPD CPD scheme, with certificates and extended learning resources provided after completion, ideal for maintaining your NRCPD CPD record or other professional development logs.

A Complete Training class in action
A Complete Training class in action

Why This Training Matters

Live environments require a level of responsiveness, creativity and precision that standard training rarely covers. Interpreters and communication professionals must navigate complex dynamics: rapid speech, unscripted content, technical challenges, audience interaction and collaborative working with production teams.

Our programmes prepare you for these realities by focusing on:

Reduce staff stress and burnout levels

Skilled, confident professional presence

Live-event and performance awareness

Supporting cognitive development and upskilling

Practical preparation and adaptive problem-solving

Improved workplace relationships

Collaboration with creative, technical and operational teams

Increases knowledge

Ethical, inclusive practice with real-world application

Increased communication skills

Clear communication strategies under pressure

Expert-Led Training for Real Environments

Our courses are developed and delivered by highly experienced practitioners who work across theatre, music, comedy, education, workplace access, festivals and corporate events. The training is designed for professionals who want to deepen their craft and confidently operate within specialist domains, from live entertainment and creative arts to workplace, media and team-based access delivery.

The Complete Training team
 
 
 
 
  EXCELLENT  
 Google star 1Google star 2Google star 3Google star 4Google star 5 
 Based on 41 reviews 
  
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google Google 
 
 Kayleigh Clark profile picture 
 
 
 Kayleigh Clark 
 
6. November, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Fantastic training session with Bethany and Sharon. Bethany was a brilliant teacher for the BSL taster session. Made us all feel at ease- BRILLIANT.
  
 
  
 
 
 
 Posted on Google Google 
 
 dave Shurmer profile picture 
 
 
 dave Shurmer 
 
6. November, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
The training has been outstanding and served to rapidly progress knowledge.
  
 
  
 
 
 
 Posted on Google Google 
 
 Jessica Hodge profile picture 
 
 
 Jessica Hodge 
 
6. November, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
The course ‘BSL taster’ was excellent, very informative and those leading the course were lovely, supportive and took the course at the pace you needed without rushing you.
  
 
  
 
 
 
 Posted on Google Google 
 
 Claire Mckeich profile picture 
 
 
 Claire Mckeich 
 
14. October, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Fantastic training session leaving us wanting to learn more!
  
 
  
 
 
 
 Posted on Google Google 
 
 Kayz88 profile picture 
 
 
 Kayz88 
 
14. October, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Fantastic session at work today, learning the basics to communicate using BSL.
  
 
  
 
 
 
 Posted on Google Google 
 
 Tom R-J profile picture 
 
 
 Tom R-J 
 
14. October, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Amazing session! They came to the hospital and did a session for all the staff in our unit and that has enabled us to better communicate with the patients. Very good teachers and I learnt a lot.
  
 
  
 
 
 
 Posted on Google Google 
 
 Flossie Jo profile picture 
 
 
 Flossie Jo 
 
6. October, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Thanks Sharon and Beth for a great intro into signing, keen to go on to another course now to improve my knowledge
  
 
  
 
 
 
 Posted on Google Google 
 
 Mark Goodall profile picture 
 
 
 Mark Goodall 
 
23. September, 2025
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Excellent training. Very informative.
It was very professional and engaging.
Would not hesitate to recommend this training.
OUR TEAM

Meet some of our training team

Daryl McMullan

BSL Interpreter, Lipspeaker, Electronic Notetaker, Professional Supervisor and Senior Practitioner

Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place.

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Sharon Saunders

Deaf Culture Specialist and British Sign Language Teacher

Meet Sharon, our dedicated Deaf Culture Specialist who specialises in providing clients with essential awareness and leads our British Sign Language (BSL) and access courses.

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Bethany Tate

Trainee British Sign Language Teacher and Deaf Community Liaison

Meet Bethany, our Trainee British Sign Language (BSL) Teacher and Deaf Community Liaison. Bethany supports the delivery of BSL courses while developing her teaching skills, working closely with the deaf community.

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2

Sarah Ankers

BSL/English Interpreter and Communication Professional Teacher

Meet Sarah, a BSL/English interpreter (RSLI) who is passionate about access to education, theatre, and performance. Sarah specialises in theatre, performance, festivals, and media, regularly travelling around the UK to make the arts accessible for all. Sarah leads on communication professional training, teaching interpreting skills in panto, comedy, theatre, performance, and creative environments.

Our Courses

Courses for BSL/English Interpreters & Translators:

Face-to-Face

1:1 Professional Mentoring for Communication Professionals

14 CPD Credits
Communication Professional
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Face-to-Face

Introduction to Performance Interpreting

7 CPD Credits
Communication Professional
Find Out More
Introduction to Theatre & Performance Interpreting
Face-to-Face

Introduction to Theatre & Performance Interpreting

14 CPD Credits
Communication Professional
Find Out More
BSL Theatre Interpreting (1)
Face-to-Face

Introduction to Theatre Interpreting

7 CPD Credits
Communication Professional
Find Out More
Musicality and Characterisation
Face-to-Face

Musicality and Characterisation

14 CPD Credits
Communication Professional
Find Out More
A Pantomime
Face-to-Face

O Yes, We Are & Seeing Beyond the Punchline: Introduction to Pantomime & Comedy Interpreting

14 CPD Credits
Communication Professional
Find Out More
Song lyrics
Online

Preparation, Setlists and Technology (To be announced)

7 CPD Credits
Communication Professional
Find Out More
Face-to-Face

Seeing Beyond the Punchline: Introduction to Comedy Interpreting

7 CPD Credits
Communication Professional
Find Out More
Face-to-Face

Working with Deaf Professionals

Communication Professional
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Face-to-Face

Yes, We Are! Interpreting Pantomime and Musicality and Characterisation

14 CPD Credits
Communication Professional
Find Out More

CPD Courses for Communication Professionals

Online

Avoiding Burnout

1.5 CPD Credits
Education & Workplace
A supportive course offering strategies to recognise, prevent, and recover from burnout in both personal and professional life.
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Data Protection
Online

Data Protection

4 CPD Credits
Education & Workplace
The importance of GDPR, key definitions, and data protection principles. What are the legal obligations, data types, individual rights, company responsibilities, and what happens if there is a data breach?
Find Out More
Lone Working
Online

Lone Working

2 CPD Credits
Education & Workplace Wellbeing & Mental Health
Exploring relevant legislation, potential risks, and employer and employee responsibilities, this course also covers risk control, supervision, performance monitoring, and promoting safer lone working.
Find Out More
Safeguarding Adults
Online

Safeguarding Adults

3.5 CPD Credits
Awareness Care Education & Workplace Wellbeing & Mental Health
Exploring roles and responsibilities, and assessment and management of concerns, this course includes types and indicators of abuse, duty of care and legal obligations, person-centred approaches, vulnerability, risk assessment tools, and multi-agency collaboration.
Find Out More
Safeguarding Adults and Children
Online

Safeguarding Children

4 CPD Credits
Awareness Care Education & Workplace Wellbeing & Mental Health
Focusing on a child-centred approach, we explore the types of child abuse, including neglect, safeguarding legislation, responding to disclosures, managing concerns, and multi-agency collaboration.
Find Out More
Supporting a Student who is Deaf
Online

Supporting a Student who is Deaf

2 CPD Credits
Awareness Disability & Neurodivergence Education & Workplace
This course covers the different types of deafness, how deafness can affect students, and the dos and don'ts when supporting deaf students.
Find Out More
Mental Health Self Care
Online

Wellbeing and Self Care

3 CPD Credits
Wellbeing & Mental Health
Explore the key dimensions of wellbeing, including stress management, physical health, emotional intelligence, mindfulness, and how to use holistic approaches to self care and continuous personal growth.
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Courses for Lipspeakers, Notetakers, Communication Support Workers & Allied Professionals

Electronic notetaking
Online Popular

Electronic Notetaking Course – DSA Approved

Awareness
A practical course teaching the skills and tools necessary for effective electronic notetaking, improving organisation and accessibility of notes in various settings.
Find Out More
Manual Notetaking
Online

Manual Notetaking Course – DSA Approved

Awareness Education & Workplace
A practical course teaching effective manual notetaking techniques to improve organisation, clarity, and retention of information in various settings.
Find Out More
Introduction to British Sign Language (BSL)
Online

Signature Level 3 Certificate in Communication Support for Deaf Learners – CSW

British Sign Language
An accredited advanced course for Cohort #1, focused on developing the specialist skills required to effectively support Deaf learners as a Communication Support Worker (CSW).
Signature
Find Out More
Specialist Notetaker
Online

Signature Level 3 in Electronic Notetaking (Professional Communication Support)

Awareness Education & Workplace
An accredited course designed to equip learners with the professional skills needed to provide high-quality electronic notetaking support for deaf and disabled individuals.
Signature
Find Out More

Save on all our courses with our Communication Professionals Bundle

Save money and truly elevate your skillset with our bundle of Communication Professional courses worth 46.5 CPD points in total!

Find out more about our Bundle
WHY US?

Access all our courses for communication professionals with our discounted bundle

Our Communication Professional Bundle is a comprehensive training package designed to empower interpreters with the essential skills needed to excel in their profession.

BSL group learning
View the Bundle
Communication

Effective Communication

Learn how to convey meaning clearly and accurately in a variety of languages and contexts.

Awareness

Disability Awareness

Gain a deeper understanding of interpreting for individuals with disabilities, including sensory impairments and neurodiverse needs.

Money management

Money Management

Enhance your financial literacy and learn effective strategies for building a sustainable career.

Time management

Time Management

Master essential time management techniques and balance interpreting with personal commitments.

Why Choose Complete Training?

Develops a sense of achievement and self belief

Award-winning organisation with a strong reputation for quality, innovation and learner support.

Expert-led training grounded in real practice, delivered by experienced interpreters, notetakers, lipspeakers, access professionals and subject specialists.

CPD approved and recognised by the NRCPD CPD scheme, with certificates and learning resources suitable for professional development records.

A sister company of Complete Communication, one of the UK’s leading access providers for theatre, festivals, events, education and workplace support,.

Industry-active trainers who work within major theatres, touring productions, live music festivals, education institutions and corporate environments.

Trusted by organisations nationwide, including arts venues, universities, councils, event providers and employers seeking high-quality communication and access training.

Multi-disciplinary expertise spanning interpreting, notetaking, lipreading support, communication support work, and wider access delivery - a single home for comprehensive professional development.

Flexible online and face-to-face delivery, allowing learners to train around work and personal commitments, with courses available across the UK.

Supports positive wellbeing

Strong learner support, including optional 1:1 mentoring, post-course resources, and transparent guidance tailored to each learner’s goals.

Improved workplace relationships

Ethically driven practice, focusing on quality, professionalism, safeguarding, and values-based decision-making across all areas of training and delivery.

Increases knowledge

Connected to The Inclusivity Group, ensuring learners benefit from a broader ecosystem of accessibility expertise, training, consultancy and support services.

Inclusive design and WCAG 2.1 AA alignment, ensuring accessibility is embedded from planning through to delivery.

Watch what people really think of us

Read and watch case studies from our clients

Tasha Stones

Media & Charity Professional

Tasha first connected with Complete Communication after leaving university, when she felt anxious about workplace support and Access to Work. She describes how the team made the process simple, taking away the burden and helping her access the right support to thrive in her career and even during her time on The Great British Bake Off. Tasha says Complete Communication “reduce the tiredness of communicating in the hearing world” and allow her to be her best self – she 100% recommends their support.

Niki McCretton

Theatre Director & Employer

Niki first met Complete Communication when our CEO Daryl interpreted one of her theatre shows, and was introduced to the Access to Work scheme. She shared this with her team, enabling colleagues with neurodiverse and physical access needs to get vital support. Through this process, Niki also felt confident to seek help for herself and found coaching particularly valuable in understanding ADHD and thriving at work. She says Complete Communication made the whole process clear and approachable, helping her and her team access the support they deserved.

Jane McGibbon

Executive Producer, Stuff and Nonsense Theatre Company

Jane discovered Complete Communication when our CEO Daryl interpreted for one of the company’s shows and introduced her to the Access to Work scheme. He guided her through the whole process, from filling in forms to preparing for assessments, making it straightforward and supportive. Jane says the assistance has been “an absolute game changer”, enabling her to focus on running a busy touring theatre company while improving efficiency and communication across her team. She highly recommends Complete Communication for their consistent and brilliant support.

Kirsty Reed

Research Officer, Royal National Institute for Deaf People

Kirsty first worked with Complete Communication at university, when our CEO Daryl and his team stepped in at the last minute after another agency let her down. She has continued with their support into her career, relying on electronic note-takers and BSL interpreters to fully participate in meetings and build strong relationships with colleagues. Kirsty values their flexibility, user-centred approach, and deep understanding of accessibility, describing her experience as “really positive”. She encourages others to seek support, noting that Complete Communication “know the system inside out”.

Chris Bulles

BSL Learner

Chris had wanted to learn British Sign Language for years but hesitated until he joined the introductory course run by our sister company Complete Training. He describes BSL as a “joyous, expressive, and wonderful language” and praises the course as fun, engaging, and highly practical. Chris highlights the constant support, the balance between professionalism and inclusivity, and the way the training challenges misconceptions about the deaf community. He says Complete Training “ticks all the boxes” and commends his teacher Sharon as “absolutely phenomenal”.

Watch all case studies

FAQs

Are your courses accessible?

Yes. Accessibility is central to everything we deliver. Our courses follow WCAG 2.1 AA-aligned principles and can be delivered in BSL and/or English. BSL/English Interpreters are available on request, and we can make additional adjustments to ensure full participation. If you have specific access needs, please let us know in advance so we can support you effectively.

Yes. All our courses are CPD approved and recognised under the NRCPD CPD scheme. Every learner receives a CPD certificate and additional learning resources suitable for NRCPD logs and wider professional development records.

Not always. Some courses are suitable for beginners or those exploring communication support roles. Others are designed for experienced interpreters, notetakers or allied professionals. Each course specifies the recommended experience level, and our team can advise you on the best starting point.

Yes. Many Deaf professionals attend our training. Where appropriate, courses can be delivered in BSL, and interpreters are available on request. We ensure accessible delivery for all participants.

Yes. All of our trainers are highly experienced practitioners who actively work within their specialist fields. They hold enhanced DBS checks, a range of teaching qualifications, and professional supervision qualifications where applicable. This ensures learners receive training that is safe, credible and grounded in real-world practice.

Our face-to-face training is delivered across the UK. If a course is not currently scheduled in your region, please contact us — we are often able to arrange additional dates or host sessions in new locations based on demand.

Yes. We welcome requests for additional subjects or specialist areas. If you need training that does not appear on our website, please get in touch — we can often develop bespoke courses or schedule new sessions based on interest.

Yes. We regularly design tailored programmes for theatres, universities, event providers, workplaces and access organisations. These can be delivered online, on-site or at one of our training locations.

Yes. We provide 1:1 mentoring for interpreters, notetakers, CSWs, lipspeakers and allied professionals. Mentoring is ideal for confidence-building, performance preparation, returning to practice, ethical reflection, co-working development or career progression.

No. Our performance-related courses are designed to support both developing and experienced interpreters. No prior theatre background is required.

Yes. Many courses incorporate practical activities, scenario-based tasks, script engagement and exercises that replicate real-world environments.

You will need a laptop, stable internet connection and a quiet learning space. For notetaking courses, standard word-processing software is sufficient unless otherwise stated.

Yes. Several of our trainers are fluent BSL users and courses can be delivered fully in BSL on request. We can also provide interpreters where required.

Yes. All learners receive a CPD certificate and supporting learning resources after completing each course.

Yes. Many learners choose a combination of courses to build a tailored development plan. We can help you design a pathway aligned with your goals.

Yes. Payment plans are available for selected courses and for the Communication Professional Bundle. Contact us for current options.

Absolutely. Our team is happy to discuss your experience, goals and interests to recommend the most appropriate training options.

Find out more about how we can help train you and your organisation

Enquire today or register your interest to begin your journey.

Contact us
Browse all courses
Complete Training

Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place. He has seamlessly integrated our three companies—Complete Communication, Complete Independence, and Complete Training—under a unified entity that prioritises a client-centred approach, supporting our clients through every step of their journeys.

Daryl boasts a wealth of qualifications, including being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited Notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He is a member of several professional organisations:

  • Visual Language Professionals (VLP) – 0545
  • The National Union of British Sign Language Interpreters (NUBSLI)
  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
  • The Association of Notetaking Professionals
  • The Association of Lipspeakers

 

In his role, Daryl manages all aspects of the company’s operations. He is frequently engaged in multiple projects simultaneously, from preparing to interpret shows and learning scripts to establishing new companies. Daryl is perpetually active and never found sitting still.

Known for his boundless energy and enthusiasm, Daryl constantly lifts office morale, although his lively spirit can occasionally distract his team. His passion and dedication are truly infectious. Outside of work, Daryl is an avid bee enthusiast, though some might argue that there is no “outside of work” for him, as he is always busy even when he probably shouldn’t be!

Sharon’s expertise ensures that our team and clients receive valuable insights and guidance in deaf and disability awareness.

In addition to her teaching role, Sharon offers advice and guidance to our team, fostering a supportive and inclusive environment.

Sharon enjoys indulging in chocolate digestives outside work, complementing her passion for watching TV. These moments of relaxation reflect her balanced approach to work and leisure.

Sharon’s commitment to education and advocacy and her personal interests enrich our team and enhance our commitment to diversity and inclusion.

Bethany plays a key role in supporting our BSL teaching, ensuring learners feel encouraged as they build their skills and confidence. As she develops her teaching practice, she also strengthens connections within the Deaf community, helping to promote awareness and inclusion.

In addition to her role, Bethany works closely with both colleagues and community members, offering insight and fostering positive relationships that support our mission.

Outside of work, Bethany enjoys crochet, a hobby that reflects her creativity and patience. Her enthusiasm for learning and connecting with people enriches our team and reflects her dedication to building an inclusive environment.