Privacy Policy
Last updated: 6/6/25
Complete Training Ltd is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and store your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Complete Training Ltd
Registered company name: Complete Training (Devon) LTD
Registered company number: 14321171
Registered company address: Unit D4, Phase 4, Plymouth Science Park, 18 Davy Road, PL6 8BX
Email: contactus@completetrainingltd.co.uk
Phone: 01752289776 – Option 3
Website: https://completetrainingltd.co.uk
We are the data controller responsible for the personal information we collect.
2. What Information We Collect
We may collect and process the following types of personal data:
Contact details: name, email address, phone number, company name
Booking details: training course selected, attendance dates, billing address
Payment information: processed securely via third-party providers (we do not store card details)
Marketing preferences: your communication preferences if you opt in to receive updates
Website usage data: IP address, browser type, referral source, and pages viewed (via cookies and analytics tools)
3. How We Use Your Information
We collect and use personal data to:
Process and manage course bookings
Communicate with you about your enquiry or order
Provide access to digital learning materials
Deliver customer support
Send you relevant updates or marketing communications (if opted in)
Improve our website and services
We only process your data where we have a legal basis to do so, such as performance of a contract, legal obligation, consent, or legitimate interest.
4. Sharing Your Data
We will never sell your data. We may share your information with trusted third parties in the following circumstances:
Payment processors (e.g. Stripe, PayPal) to handle transactions securely
Course partners or accrediting bodies where necessary for certification
Email and marketing platforms for newsletters if you’ve opted in
Website analytics providers to help us improve your online experience
All third parties are required to comply with data protection laws and act only on our instructions.
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or loss.
Data is stored securely on encrypted servers
Access is restricted to authorised personnel only
We regularly review and update our security practices
6. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to comply with legal or reporting requirements. For example:
Booking and invoicing data: up to 7 years for accounting
Enquiry and marketing data: until you withdraw consent or opt out
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct or update your personal data
Request erasure of your data (“right to be forgotten”)
Object to processing or request restriction
Withdraw consent at any time (for marketing emails)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at [insert contact email].
8. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and gather analytics about how the site is used. You can control cookie settings through your browser.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the date of the most recent update.
10. Contact Us
If you have any questions about this policy or how your data is used, please get in touch:
Email: contactus@completetrainingltd.co.uk
Phone: 01752289776 – Option 3
Address: Unit D4, Phase 4, Plymouth Science Park, 18 Davy Road, PL6 8BX