Returns and Refunds Policy
At Complete Training Ltd, we are committed to delivering high-quality training and support services. We understand that circumstances may occasionally require you to cancel or request a refund. This Returns and Refunds Policy outlines your rights and our responsibilities under UK law.
1. Online and Digital Training Courses
1.1 Refunds for Digital Content
Under the Consumer Contracts Regulations, once you purchase and logged into any digital course or download course materials, you lose your right to cancel unless the content is faulty.
If you have not logged into or downloaded the course materials, you may request a full refund within 14 days of receipt.
If the course is faulty or not as described, you are entitled to a full refund or a replacement under the Consumer Rights Act 2015.
To request a refund, please contact us at contactus@completetrainingltd.com with your order details.
1.2 Cancellations
If you change your mind before logging into the course, you have 14 calendar days (the “cooling-off period”) from the date of purchase to cancel your order and request a refund.
After the 14-day cooling-off period, no refunds will be given unless the course is proven to be defective or not as described.
2. In-Person Training and Bespoke Sessions
2.1 Cancellations by You
For in-person training or custom bookings:
- Cancellations made more than 28 days before the training date will receive a full refund.
Cancellations made within 28 days of the training date may be subject to a cancellation fee or may not be refundable, depending on the circumstances.
If you fail to attend without notice, no refund will be given.
2.2 Cancellations by Us
If Complete Training Ltd must cancel a session, you will be offered a full refund or the opportunity to reschedule at no extra cost.
3. How to Request a Refund
To request a cancellation or refund, please email us at contactus@completetrainingltd.com with the following information:
Your full name
Order number or booking reference
Reason for refund request
Date of purchase
We aim to process all refund requests within 5–7 business days.
4. Contact Us
If you have any questions about this policy or your rights under UK consumer law, please contact us at:
Email: contactus@completetrainingltd.com
Phone: 01752289776 – Option 3
Address: Unit D4, Phase 4, Plymouth Science Park, 18 Davy Road, PL6 8BX