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Complete Training is proud to be your trusted destination for high-quality online courses since 2022.
We take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.
We’re committed to providing quality courses with the esteemed CPD quality mark from the Continued Professional Development Organisation.
Our online platform grants you the freedom to learn at your own pace, making education fit seamlessly into your busy life.
Our courses are curated and presented by industry experts, ensuring you receive top-notch instruction and guidance throughout.
With user-friendly interfaces and intuitive navigation, our courses are accessible to learners of all backgrounds and expertise levels.
The accreditation from CPD reinforces the value of your development and enhance your credentials in the job market.
At Complete Training, we are committed to providing a wide selection of online courses designed to support your professional growth. Whether you want to enhance your skills, expand your knowledge, or take the next step in your career, our expertly crafted courses equip you with practical expertise and valuable insights to help you succeed.
Our dedication to providing quality education has earned us a reputation for excellence in the industry. In 2023, we took a significant stride by becoming part of The Inclusivity Group LTD, uniting our sister companies, Complete Independence and
Complete Communication, all under one roof, creating a robust wrap-around service for our valued clients.
Inclusive workplaces typically see higher job satisfaction, better mental health, lower stress levels, stronger belonging, better productivity and 56% higher job performance.
Stats from The Employer Conference
Our vision is to ensure all professionals across the UK are appropriately trained in order to provide a high-quality service for all.
Our mission is to work with as many individuals and organisations as we can to ensure we are achieving a culture of trained and knowledgeable professionals across the UK via comprehensive Continued Professional Development courses, with the aim of becoming the leading supplier of high-quality training.
Our ISO9001 and 27001 certification demonstrates our commitment to maintaining the highest standards of information security management.
By achieving ISO 27001, we ensure that our systems and processes meet rigorous international criteria for safeguarding sensitive data. This accomplishment reflects our dedication to protecting the information and privacy of our clients, partners, and stakeholders.
We are continually striving to enhance our security measures and maintain the trust and confidence of those we support.
Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.
To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.
As a company, we are passionate about promoting and ensuring that deaf and disabled people can have full access to all services they need and feel like a valued members of their community. This passion continues within our recruitment process, where we work to promote an inclusive workplace and strongly encourage applications from deaf and disabled applicants for any of our current and future roles. As of August 2021, at least 1/3 of our employees have declared they have a disability or a long-term health condition.
Our values and mission are an integral part of our company culture, whereby our staff and trusted partner’s mental health and wellbeing are core to us. As such, our team is always here to support you both professionally and personally. To find out more about working with us, click here.
To further demonstrate our commitment, we are a Disability Confident Leader and actively support other groups and organisations to make their services and recruitment processes accessible for all.
Despite the company being formed at the start of a global pandemic at the dining room table of the two directors, we have grown rapidly into the company you see today!
Say hello to our lovely team. Want to find out about working with us? Check our vacancies at the Inclusivity Group website.
Client Relationship Manager
Meet Kelsie, one of our dedicated and vibrant Client Relationship Managers. Kelsie is a Qualified Electronic Notetaker and Manual Notetaker. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Client Relationship Manager and Registered Manager
Meet Tracy. Tracy brings over 15 years of invaluable experience in the care and support sector to her role as Senior Support Co-Ordinator. She meets with clients to assess their needs and determine the best support options.
Deaf Culture Specialist and Lead British Sign Language Teacher
Meet Sharon, our dedicated Deaf Culture Specialist who specialises in providing clients with essential awareness and leads our British Sign Language (BSL) and access courses.
Sharon is a member of the Association of British Sign Language Teachers and Assessors (ABSLTA) showing her dedication to teaching.
British Sign Language Teacher and Deaf Community Liaison
Meet Bethany, our Trainee British Sign Language (BSL) Teacher and Deaf Community Liaison. Bethany supports the delivery of BSL courses while developing her teaching skills and works closely with the deaf community to strengthen connections and promote awareness.
HR, Recruitment and Compliance Officer
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Business Support Administrator
Meet Tienna, one of our dedicated Business Support Administrators. She is passionate about supporting our clients and our team in reducing the administration load and ensuring smooth and efficient support.
Director and Founder
Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner.
CEO and Founder
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place.
Investors
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest.
We strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events.
At Complete Training, we are committed to providing a wide selection of online courses designed to support your professional growth. Whether you want to enhance your skills, expand your knowledge, or take the next step in your career, our expertly crafted courses equip you with practical expertise and valuable insights to help you succeed.
At Complete Training, we are committed to providing a wide selection of online courses designed to support your professional growth. Whether you want to enhance your skills, expand your knowledge, or take the next step in your career, our expertly crafted courses equip you with practical expertise and valuable insights to help you succeed.
Meet Kelsie, one of our dedicated and vibrant Client Relationship Managers. Kelsie is a Qualified Electronic Notetaker and Manual Notetaker. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Kelsie is also a Wellbeing Champion for the team, showing a commitment to fostering a positive work environment and supporting those around her. Kelsie plays a crucial role in supporting our team, helping to ensure our clients receive the vital care and support they need, our projects run smoothly, and our services continue to develop and improve.
Outside of work, she loves to travel and go on holidays to new places, experiment with new recipes in the kitchen, and spend quality time with friends and family.
Kelsie’s blend of professionalism, warmth, and a touch of humour makes her a valuable team member.
Meet Tracy. Tracy brings over 15 years of invaluable experience in the care and support sector to her role as Senior Support Co-Ordinator. She meets with clients to assess their needs and determine the best support options. Tracy’s extensive career spans domiciliary care, social care, and support work across both private and public sectors, including the NHS.
Tracy is a Qualified Electronic Notetaker and holds an NVQ3 in Health and Social Care. She is currently working towards achieving her Registered Manager status, demonstrating her commitment to professional excellence. With an enhanced DBS clearance and proficiency in British Sign Language at Level 2, Tracy ensures the highest standards of care and support for our clients.
Sharon’s expertise ensures that our team and clients receive valuable insights and guidance in deaf and disability awareness.
In addition to her teaching role, Sharon offers advice and guidance to our team, fostering a supportive and inclusive environment.
Sharon enjoys indulging in chocolate digestives outside work, complementing her passion for watching TV. These moments of relaxation reflect her balanced approach to work and leisure.
Sharon’s commitment to education and advocacy and her personal interests enrich our team and enhance our commitment to diversity and inclusion.
Bethany plays a key role in supporting our BSL teaching, ensuring learners feel encouraged as they build their skills and confidence. As she develops her teaching practice, she also strengthens connections within the Deaf community, helping to promote awareness and inclusion.
In addition to her role, Bethany works closely with both colleagues and community members, offering insight and fostering positive relationships that support our mission.
Outside of work, Bethany enjoys crochet, a hobby that reflects her creativity and patience. Her enthusiasm for learning and connecting with people enriches our team and reflects her dedication to building an inclusive environment.
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Within her role, Holly plays a crucial part in assisting with the PA role, valiantly trying to keep Daryl on track and organised. She also assists recruitment, ensuring that new hires meet our high standards and that our electronic notetakers (ENTs) are up to scratch. Holly diligently keeps our company policies up to date and compliant, ensuring that we adhere to the highest standards.
Known for her slight obsession with K-Pop, Holly is always happy to discuss her love of music with the team and promote an inclusive environment within the office. Outside work, Holly enjoys attending concerts, where she indulges her interest in music. She is an avid collector of albums and CDs from her favourite artists, demonstrating her passion for music and dedication to her hobbies.
Holly’s administrative expertise and commitment to supporting our team make her a valuable member.
Tienna is one of our Electronic Notetakers team and continues adding additional skills to ensure she can best support our clients.
Outside of work, Tienna enjoys exploring with her dog on the vast Dartmoor moorland and spending time with family and friends, whether that’s a weekend of fun activities or just chilling in the comfort of her garden. On most summer weekends, she will be found on the beach with a cold drink.
Currently training to become a qualified Electronic Notetaker, Jess is committed to expanding her skills to better serve our clients. Her enhanced DBS clearance underscores her dedication to maintaining trust and professionalism in all interactions.
Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner.
As the Finance Director, Rhiannon oversees all high-level finance tasks, ensuring that all finance processes are up to date, running smoothly, and carried out correctly. In addition to her finance responsibilities, she also leads our internal HR team!
Rhiannon has extensive experience working with deaf, disabled, and visually impaired students and professionals, enabling them to engage effectively in meetings, educational settings, and work environments. Her commitment to inclusivity and accessibility is at the heart of her work.
Known for her alter ego, “Ron of Ron’s Travel,” Rhiannon always brings out the best in the office team, creating a welcoming and fun atmosphere. Outside of work, she has a passion for film and can often be heard discussing recommendations with everyone else in the office.
Rhiannon’s blend of professional expertise, dedication to inclusivity, and vibrant personality makes her an invaluable leader to our team.
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place. He has seamlessly integrated our three companies—Complete Communication, Complete Independence, and Complete Training—under a unified entity that prioritises a client-centred approach, supporting our clients through every step of their journeys.
Daryl boasts a wealth of qualifications, including being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited Notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He is a member of several professional organisations:
In his role, Daryl manages all aspects of the company’s operations. He is frequently engaged in multiple projects simultaneously, from preparing to interpret shows and learning scripts to establishing new companies. Daryl is perpetually active and never found sitting still.
Known for his boundless energy and enthusiasm, Daryl constantly lifts office morale, although his lively spirit can occasionally distract his team. His passion and dedication are truly infectious. Outside of work, Daryl is an avid bee enthusiast, though some might argue that there is no “outside of work” for him, as he is always busy even when he probably shouldn’t be!
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest. Milo, our exceptional therapy dog, offers a soothing presence that effortlessly alleviates stress with each wag of his tail. Reggie, the energetic bundle of fur, infuses every moment with his endless vitality, ensuring excitement. And then there’s Terry, the lovable yet discerning tortoise, whose steady, thoughtful approach encourages us to take things at a comfortable pace.
Together, these three are more than mascots; they’re beloved team members, elevating everyone’s mood and nurturing a warm, inclusive environment. Their playful moments and photos frequently circulate among team members, constantly reminding them of the joy they bring to our workplace.
