Handled poorly, it leads to stress, disengagement, complaints, and high staff turnover.
Handled well, it builds trust, improves communication, and strengthens teams.
This practical, evidence-led course gives managers, leaders, and professionals the tools to understand, manage, and resolve workplace conflict confidently and effectively.
Grounded in UK best practice and guidance from organisations such as ACAS, CIPD, and Mind, this course focuses on real-world application, not theory alone.
Who This Course Is For
This course is ideal for:
- Managers and team leaders
- HR professionals
- Supervisors and coordinators
- Business owners
- Anyone responsible for managing people or supporting teams
It is particularly valuable for those who:
- Avoid difficult conversations
- Feel unsure how to handle conflict fairly
- Want to prevent issues escalating into formal complaints
- Are looking to build healthier, more productive team environments
What You Will Learn
By the end of this course, you will be able to:
- Understand the root causes of workplace conflict
- Recognise early warning signs before issues escalate
- Communicate clearly and confidently in difficult situations
- Manage emotions, both your own and others’
- Resolve conflict informally and appropriately
- Navigate formal procedures where required
- Support staff wellbeing during conflict situations
- Build a positive, psychologically safe team culture
Course Disclaimer:
This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.
