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Signature Level 3 in Electronic Notetaking (Professional Communication Support)

Awareness Education & Workplace
An accredited course designed to equip learners with the professional skills needed to provide high-quality electronic notetaking support for deaf and disabled individuals.

This course currently unavailable to purchase online. Please register your interest.

Specialist Notetaker
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Introduction

A huge WELCOME from us! We are so pleased that you have chosen Complete Training to complete your Electronic Notetaking for deaf and disabled people qualification.

This course is delivered by us and accredited by our awarding partners, Signature. This course entails 25 credits (130 guided learning hours) at Level 3, which is equivalent to the A-Level standard and is designed to elicit the analytical and critical skills that you will use within your day-to-day life.

As part of the course, you are required to work through the taught elements on our teaching platform and submit coursework via our portal in addition to a live assessment. You are also welcome to contact the team and book 1:1 tutorial support anytime during the course – we are here to support you!

Meet the teaching team

  • Rhiannon Squance (Head of Notetaking) – Director – Electronic and Manual notetaker
  • Daryl McMullan – CEO – Qualified BSL/English Interpreter, Lipspeaker, IQA, Electronic Notetaker & Professional Supervisor
  • Ryan Saunders – Team Leader, Business Development Officer, Course Administrator
  • Sharon Saunders – Lead Tutor
  • Trish Wright – Electronic Notetaker and Course Administrator
  • Shannon Griffin – Electronic Notetaker and Course Administrator

Learning Outcomes

This course has been created to ensure that by completion, you will have a solid foundation to enable you to work as an electronic notetaker within a variety of settings, producing both precis and near-verbatim notes. 

How this course is assessed

Overall, you will complete 11 assessments, which will be provided as you progress through the course. We ask that you complete one assessment at minimum a week.

Following the submission of an assessment, one of our tutors will assess and mark your coursework within seven working days, providing you with detailed feedback and letting you know whether you have been given a ‘pass’ for this assessment. If there are areas you need to work on further or have been missed, we will let you know and provide you with an opportunity to resubmit.

As part of this course, you must demonstrate a level of self-awareness and can evaluate your skills throughout your learning journey. As part of this, we’ll need you to evaluate your notetaking skills throughout the course.

The assessments are entitled:

  • Key facts of deafness and deafblindness
  • Understanding the impact of being deaf/ deafblind
  • Modifying Notes
  • Preparing for Professional Assignments
  • Notetaking Practice and Evidence
  • Live Assignment
  • Learning Journals 

Throughout the course, you will be provided with opportunities to practice your notetaking skills and collect evidence. Even with this, we ask all of our students to be proactive and look for opportunities, such as Annual General Meetings (AGMs), meetings in the public domain or at their work to collect real-life evidence. Notetaking evidence should be collected throughout the course.

The course is split into 2 parts as per signatures requirements:

Part one covers the following:

  • Key facts about deafness, deafblindness and communication tactics
  • Understanding the impact of being deaf/deafblind in a hearing world
  • Being able to modify language to make it accessible for deaf and deafblind people
  • Knowing how to prepare for professional assignments

Part two covers the technical aspects of being an electronic notetaker.

Referencing

When completing the assignments, we strongly encourage students to research and reference their sources. As part of this, we use the Harvard referencing style set out by The Open University. 

Typed assignments should use a 12-point font (Sans Serif, Tahoma, Arial, Calibri, or similar) and double line spacing, and all pages should be numbered.

Once you have completed all of the coursework, your work will be submitted to our awarding body for external modification. Once they approve your work, you will receive your certificate from us.

Join our team!

Once qualified, you are welcome to join our books as a freelance Electronic Notetaker, and we can begin to offer you a variety of work with clients all over the UK. To register with us, complete this form.

Student handbook

To aid your learning journey with us, we have created a student handbook containing information relating to the course, our examination body and your learning journey with us. Please review this before starting the course, and feel free to get in touch if you have any questions.

Remember, you’re on a learning journey

You are not expected to be an expert notetaker prior to or at the end of this course; this comes with time, practice and experience. However, we will provide you with the skills required to practice safely.

Register Your Interest

This course is currently unavailable for purchase online. Please register your interest by completing the form below.

Getting started

Enrol first

Start by enrolling in the course using the button at the top of this page.

Explore lessons

Once enrolled, explore the Course Content, which is a series of lessons, with topics in each one.

Complete each step

Once you’ve read each topic mark it complete and complete each assesment

Final assessment

At the end there is a final assessment which you are required to take.

Completing the course

To receive your certificate of completion, you need to achieve at least 80% in your final assessment. You can retake this assessment three times. If, after the third time, you have not passed the assignment, we will be unable to issue you a certificate of completion.

This course has:

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Our Social Giveback

A percentage of all our sales goes towards our social value and community give-back fund. This pot funds our free British Sign Language (BSL) tasters, free BSL Education signs for schools and youth groups and funded spots on our BSL courses, which you can find in our dedicated BSL section.

So, by buying any of our courses, you are investing in your personal growth and getting involved in giving back to your community, for which we are incredibly grateful.

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The basics

We take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.

  • Access your courses by first logging in and then clicking ‘My Profile’.
  • Each course has Lessons, Topics, Quizzes, additional reading and some have downloadable materials.
  • Access course, lesson and topic materials but clicking ‘Materials’ next to ‘Course’, ‘Lesson’ or ‘Topic’. (if you cannot see the materials tab, there aren’t materials for that section).
  • Your progress is automatically saved, and you are able to pick up where you left off at any time.
  • Watch the video below for more information.

If you have any questions about the content, technical issues, or just want to say hi, you can reach us anytime at: contactus@completetrainingltd.com

We endeavour to respond within 24 hours, Monday to Friday.

Frequently asked questions

You can log in anytime via our online learning portal. Once you’re in, your enrolled courses will appear under ‘My Profile’

Each course is made up of short modules. You can:

  • Watch videos
  • Download resources
  • Take quizzes
  • You can work through it in your own time — your progress will save automatically.

Yes! Our courses are mobile-friendly. Just make sure you have a good internet connection for video content.

You’ll find a quiz at the end of each course (and scattered through some courses). Select your answers and submit. You’ll get instant feedback

Yes, upon completion of your course, your certificate of completion will be available to download once you have completed the course.

Absolutely. You can switch between courses on your dashboard — progress is saved separately for each one.

Essay & Assignment Guidance

The below tips are here to support you with all written assignments and practical submissions across your course(s). Whether you’re writing an essay, submitting evidence, or preparing a teaching session, you’ll find helpful tips, reminders, and explanations below.

Depending on your course, you may be required to complete one or more of the following:

  • Written essays (typically between 500–1000 words)
  • Reflective pieces or responses
  • Evidence uploads (e.g. samples of your note-taking practice)
  • Practical recordings (e.g. delivering a short teaching session)
  • Short answer questions or workbook task
  • Your specific assignment details, word count, and criteria will be explained clearly on your course assignment page.

When you’re asked to do something in your assignment, understanding the wording is key. Here’s a breakdown of what some common task words mean:

  • Discuss – Present different perspectives and come to a reasoned conclusion.
  • Evaluate – Weigh up strengths and weaknesses; provide a judgment.
  • Explain – Make something clear and give reasons or examples.
  • Compare – Show similarities and differences between two or more things.
  • Analyse – Break down into parts and examine how those parts work together.
  • Reflect – Think critically about your experience, actions, or learning.
  • Start with a plan: Jot down your main points, then build out your structure.
  • Stick to the question: Refer to what you’re being asked regularly — it’s easy to go off track.
  • Use clear paragraphs: Each paragraph should make one point backed up with explanation or evidence.
  • Support your ideas: Use examples, experience, or theory to strengthen your arguments.
  • Stay concise and focused: Avoid long-winded explanations. Make every word count.
  • Proofread before you submit: Look for typos, grammar issues, or unclear sentences

For any formal writing, we ask that you use the Harvard Referencing Style. This means:

  • Quoting or paraphrasing sources correctly
  • Including a reference list at the end of your work

 

This helps you demonstrate your understanding and gives credit to original sources.

Not sure how to reference? You can find free online tools like Cite This For Me or MyBib to help format your references correctly.

We know AI tools like ChatGPT and others are now widely accessible. Please refer to our AI Policy for guidance on acceptable use. If you’re unsure whether something is allowed, ask before submitting.

  • If your course asks you to upload:
    • Evidence of tasks (e.g. note-taking practice)
    • Recordings (e.g. teaching sessions)
    • Photos, audio, or other media
  • Make sure your files:
    • Are clearly named (e.g. FirstnameSurname_TaskName)
    • Are in accepted formats (e.g. .docx, .pdf, .mp4 – check the task page)
    • Meet any technical or quality requirements listed
  • Have I answered the full question or task?
  • Is my work within the word limit?
  • Have I checked grammar, spelling, and clarity?
  • Have I included references (if needed)?
  • Have I named my file correctly?
  • Have I followed any course-specific instructions on the assignment page?

If you have any questions, please reach out to our team at contactus@completetrainingltd.com OR 01752 289 776

Study tips

Before you begin, ask yourself: “What do I want to get out of this course?” Having a clear goal gives your study purpose and helps you stay focused.

Short bursts of focused learning work best. Try studying in 20–30 minute chunks with breaks in between. This keeps your brain fresh and reduces overwhelm.

Use a notebook, a digital doc, or even voice notes. Summarising what you’ve learned in your own words helps it stick.

Don’t just go through a lesson once. Go back, review your notes, and retake quizzes — especially for the trickier bits.

Can you use a concept in real life? Even thinking of examples from your own experience makes the learning more meaningful and memorable.

Find a quiet space, turn off notifications, and give yourself permission to focus fully for a short time. It really pays off.

Explaining what you’ve learned to someone else is one of the best ways to reinforce it — even if it’s just your pet!

Progress beats perfection. Some days, you’ll fly through lessons. On other days, just opening the course counts. Keep the habit going.

You’re not on your own — if you’re stuck or unsure, just email us at contactus@completetrainingltd.com and we’ll be happy to help.