Course Overview
Managing people is one of the most challenging and important responsibilities for any team leader or manager. Addressing performance concerns, giving feedback, and having difficult conversations can often feel uncomfortable, yet avoiding them can lead to bigger issues, reduced team performance, and increased organisational risk.
This course provides managers with the confidence, structure and practical tools needed to manage performance effectively and handle difficult conversations professionally. It combines real-world scenarios, proven communication techniques, and UK best practice to ensure managers are equipped to act early, fairly and consistently.
Who This Course Is For
- Team Leaders and Supervisors
- New and Existing Managers
- Business Owners and Senior Staff
- HR Professionals supporting line managers
What You Will Learn
- How to manage performance proactively and fairly
- How to recognise and address issues early
- How to structure and deliver difficult conversations
- How to give clear, constructive feedback
- How to manage resistance and emotional responses
- When to move from informal to formal processes
- How to support staff through performance challenges
Course Disclaimer:
This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.
