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Introduction to Artificial Intelligence (AI)

Awareness

This course currently unavailable to purchase online. Please register your interest.

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Artificial intelligence is now a routine part of work and daily life, yet it is still widely misunderstood. This course provides a clear, practical introduction to AI for non technical professionals. It explains what AI is, how it works, where it appears in the workplace and how to use it responsibly, ethically and confidently. The focus is on real world understanding rather than technical expertise, helping you make informed decisions and apply good judgement wherever AI tools are involved. 

The course builds essential AI literacy, covering legal, ethical and practical considerations across UK contexts. It supports safe, lawful and inclusive use of AI while strengthening professional responsibility and confidence. 

What the Course Covers 

  • What artificial intelligence actually is and how it differs from common myths 
  • Types of AI systems and why they carry different risks 
  • How AI systems learn and make decisions in non technical terms 
  • Where AI is used in everyday life and across UK workplaces 
  • Benefits of AI when used responsibly and the limits of those benefits 
  • Risks, bias and limitations in AI systems 
  • Data protection, confidentiality and information governance under UK GDPR 
  • How to protect yourself, others and your organisation when using AI 
  • Ethical use of AI, human accountability and governance structures 
  • Inclusion, accessibility and equality considerations 
  • The future of AI, regulation and professional readiness 
  • A final consolidation module with assessment to embed learning 

Learning Outcomes 

By the end of the course, you will be able to: 
  • Explain what AI is, what it is not and why this distinction matters 
  • Recognise different types of AI systems and understand their behaviours and risks 
  • Describe how AI systems learn and why they can be confidently wrong 
  • Identify where AI is used in everyday tools and workplace systems 
  • Use AI responsibly to support tasks without replacing judgement 
  • Recognise bias, limitations and fairness issues in AI 
  • Apply UK GDPR principles when using AI, including what must never be shared 
  • Maintain professional accountability when interacting with AI systems 
  • Assess when AI should and should not be used 
  • Understand the ethical and governance requirements for AI in UK organisations 
  • Evaluate AI use through an inclusion and accessibility lens 
  • Prepare for ongoing regulatory, organisational and technological change 
  • Approach AI tools with confidence, caution and professional clarity 

Who This Course Is For 

This course is ideal for: 
  • Professionals who use AI enabled tools at work 
  • Staff in public sector, voluntary sector or regulated environments 
  • Managers responsible for approving or overseeing AI use 
  • Anyone who needs to understand AI without technical expertise 
  • People seeking to strengthen AI literacy, accountability and decision making 
  • Organisations introducing AI policies, governance or training programmes 
  • Individuals who want to use AI safely, ethically and in line with UK law 

It is written for non technical learners, making it suitable for anyone who needs a clear, grounded understanding of AI as part of modern professional practice. 

Course Disclaimer:

This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.

Register Your Interest

This course is currently unavailable for purchase online. Please register your interest by completing the form below.

Getting started

Enrol first

Start by enrolling in the course using the button at the top of this page.

Explore lessons

Once enrolled, explore the Course Content, which is a series of lessons, with topics in each one.

Complete each step

Once you’ve read each topic mark it complete and complete each assesment

Final assessment

At the end there is a final assessment which you are required to take.

Completing the course

To receive your certificate of completion, you need to achieve at least 80% in your final assessment. You can retake this assessment three times. If, after the third time, you have not passed the assignment, we will be unable to issue you a certificate of completion.

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Course Content

Course Navigation
Social Media Policy 1 Assessment
Lesson Content
Responsible AI Practice: Professional Commitment, Reflection and Learning 2 Topics | 1 Assessment
Course Evaluation 1 Assessment
Lesson Content
Final Summative Assessment
Course Evaluation

The basics

We take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.

More About Us
  • Access your courses by first logging in and then clicking ‘My Profile’.
  • Each course has Lessons, Topics, Quizzes, additional reading and some have downloadable materials.
  • Access course, lesson and topic materials but clicking ‘Materials’ next to ‘Course’, ‘Lesson’ or ‘Topic’. (if you cannot see the materials tab, there aren’t materials for that section).
  • Your progress is automatically saved, and you are able to pick up where you left off at any time.
  • Watch the video below for more information.

If you have any questions about the content, technical issues, or just want to say hi, you can reach us anytime at: contactus@completetrainingltd.com

We endeavour to respond within 24 hours, Monday to Friday.

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Frequently asked questions

You can log in anytime via our online learning portal. Once you’re in, your enrolled courses will appear under ‘My Profile’

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Each course is made up of short modules. You can:

  • Watch videos
  • Download resources
  • Take quizzes
  • You can work through it in your own time — your progress will save automatically.
More on How It Works

Yes! Our courses are mobile-friendly. Just make sure you have a good internet connection for video content.

You’ll find a quiz at the end of each course (and scattered through some courses). Select your answers and submit. You’ll get instant feedback

Yes, upon completion of your course, your certificate of completion will be available to download once you have completed the course.

Absolutely. You can switch between courses on your dashboard — progress is saved separately for each one.

Essay & Assignment Guidance

The below tips are here to support you with all written assignments and practical submissions across your course(s). Whether you’re writing an essay, submitting evidence, or preparing a teaching session, you’ll find helpful tips, reminders, and explanations below.

Depending on your course, you may be required to complete one or more of the following:

  • Written essays (typically between 500–1000 words)
  • Reflective pieces or responses
  • Evidence uploads (e.g. samples of your note-taking practice)
  • Practical recordings (e.g. delivering a short teaching session)
  • Short answer questions or workbook task
  • Your specific assignment details, word count, and criteria will be explained clearly on your course assignment page.

When you’re asked to do something in your assignment, understanding the wording is key. Here’s a breakdown of what some common task words mean:

  • Discuss – Present different perspectives and come to a reasoned conclusion.
  • Evaluate – Weigh up strengths and weaknesses; provide a judgment.
  • Explain – Make something clear and give reasons or examples.
  • Compare – Show similarities and differences between two or more things.
  • Analyse – Break down into parts and examine how those parts work together.
  • Reflect – Think critically about your experience, actions, or learning.
  • Start with a plan: Jot down your main points, then build out your structure.
  • Stick to the question: Refer to what you’re being asked regularly — it’s easy to go off track.
  • Use clear paragraphs: Each paragraph should make one point backed up with explanation or evidence.
  • Support your ideas: Use examples, experience, or theory to strengthen your arguments.
  • Stay concise and focused: Avoid long-winded explanations. Make every word count.
  • Proofread before you submit: Look for typos, grammar issues, or unclear sentences

For any formal writing, we ask that you use the Harvard Referencing Style. This means:

  • Quoting or paraphrasing sources correctly
  • Including a reference list at the end of your work

 

This helps you demonstrate your understanding and gives credit to original sources.

Not sure how to reference? You can find free online tools like Cite This For Me or MyBib to help format your references correctly.

We know AI tools like ChatGPT and others are now widely accessible. Please refer to our AI Policy for guidance on acceptable use. If you’re unsure whether something is allowed, ask before submitting.

View AI Policy
  • If your course asks you to upload:
    • Evidence of tasks (e.g. note-taking practice)
    • Recordings (e.g. teaching sessions)
    • Photos, audio, or other media
  • Make sure your files:
    • Are clearly named (e.g. FirstnameSurname_TaskName)
    • Are in accepted formats (e.g. .docx, .pdf, .mp4 – check the task page)
    • Meet any technical or quality requirements listed
  • Have I answered the full question or task?
  • Is my work within the word limit?
  • Have I checked grammar, spelling, and clarity?
  • Have I included references (if needed)?
  • Have I named my file correctly?
  • Have I followed any course-specific instructions on the assignment page?

If you have any questions, please reach out to our team at contactus@completetrainingltd.com OR 01752 289 776

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Study tips

Before you begin, ask yourself: “What do I want to get out of this course?” Having a clear goal gives your study purpose and helps you stay focused.

Short bursts of focused learning work best. Try studying in 20–30 minute chunks with breaks in between. This keeps your brain fresh and reduces overwhelm.

Use a notebook, a digital doc, or even voice notes. Summarising what you’ve learned in your own words helps it stick.

Don’t just go through a lesson once. Go back, review your notes, and retake quizzes — especially for the trickier bits.

Can you use a concept in real life? Even thinking of examples from your own experience makes the learning more meaningful and memorable.

Find a quiet space, turn off notifications, and give yourself permission to focus fully for a short time. It really pays off.

Explaining what you’ve learned to someone else is one of the best ways to reinforce it — even if it’s just your pet!

Progress beats perfection. Some days, you’ll fly through lessons. On other days, just opening the course counts. Keep the habit going.

You’re not on your own — if you’re stuck or unsure, just email us at contactus@completetrainingltd.com and we’ll be happy to help.

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