Handling workplace grievances is a critical responsibility for managers and leaders. When concerns are not managed effectively, they can escalate into conflict, damage working relationships, and expose organisations to legal and reputational risk.
This course provides a clear, practical, and structured approach to managing workplace grievances in line with UK best practice. Drawing on guidance from ACAS, CIPD, and Citizens Advice, learners will develop the knowledge and confidence to handle concerns fairly, consistently, and professionally.
The course explores both informal and formal grievance procedures, effective communication techniques, investigation processes, and decision-making. It equips managers with the tools to address issues early, support employees appropriately, and reach fair and balanced outcomes.
By the end of this course, learners will be able to manage workplace grievances with confidence, reduce escalation, and contribute to a more positive and legally compliant working environment.
Course Learning Outcomes
By the end of this course, learners will be able to:
- Define what constitutes a workplace grievance
- Understand UK legal and best practice frameworks
- Differentiate between informal and formal grievance processes
- Conduct fair and structured grievance investigations
- Communicate effectively in sensitive situations
- Make balanced, evidence-based decisions
- Manage outcomes and follow-up appropriately
- Reduce the risk of escalation and repeat issues
- Promote a positive and fair workplace culture
Course Disclaimer:
This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.
