Course overview
This course builds the core skills and confidence needed to plan, lead, and facilitate meetings that are purposeful, inclusive, and action-focused. You will explore why meetings succeed or fail, how to design meetings around clear outcomes, and how to manage group dynamics so that discussion leads to decisions and next steps.
What you will learn
- How to define meeting purpose, objectives, and outcomes (and when a meeting is not the best option)
- How to plan effective agendas, choose the right participants, and prepare people to contribute
- Practical facilitation techniques to keep discussions focused, balanced, and productive
- How to manage time, decision points, actions, and follow-up so meetings lead to clear results
- How to handle group dynamics, challenging behaviours, and conflict with confidence and professionalism
- How to facilitate inclusive, accessible, and hybrid meetings that support equitable participation
- How to review meeting effectiveness and build continuous improvement into your facilitation practice
Who this course is for
- Anyone who chairs, leads, or facilitates meetings as part of their role
- Team leaders, supervisors, and managers who want meetings to be shorter, clearer, and more effective
- Project leads and coordinators running cross-functional or multi-stakeholder meetings
- People who support governance, committees, or decision-making forums (including minute takers moving into facilitation)
Anyone who wants to improve confidence in managing participation, dynamics, and difficult moments in meetings
Course Disclaimer:
This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.
