Effective managers do more than supervise. They develop people.
This course equips managers with the practical skills, confidence and frameworks needed to coach and mentor individuals and teams successfully. It focuses on real workplace application, helping managers support performance, unlock potential and build stronger working relationships.
By the end of this course, learners will be able to:
- Understand the difference between coaching and mentoring, and when to use each
- Apply structured coaching models such as GROW
- Build trust and psychologically safe conversations
- Support employee development and performance improvement
- Handle difficult coaching conversations with confidence
- Embed coaching into everyday leadership practice
This course is ideal for:
- Line managers and supervisors
- Team leaders
- HR professionals
- Senior leaders developing others
- Anyone responsible for supporting staff development
Course Disclaimer:
This course is designed for information and awareness purposes only and does not, unless otherwise stated, provide a regulated qualification or evidence of occupational competence. Learners are responsible for obtaining any additional training, assessment, supervision, or certification required by their employer, sector regulations, or professional standards.
Course Content
Course Navigation
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Social Media Policy
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Course Evaluation
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End of Course Assessment
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